FAQ

Shipping

We aim to dispatch all online orders within 48 hours, however this varies for domestic vs international. 

Domestic (Melbourne --> the rest of Australia)
We roast and ship Monday – Friday. 
 You are able to select either Standard or Express shipping at check out. Your coffee may be roasted up to 48 hours prior to it being picked up by the courier. We recommend drinking our coffee between 4 and 28 days after roasting.

Domestic orders are shipped using the Australia Post Parcel Post and Express Post network and local couriers. Standard Shipping may take up to 6 business days for interstate metro deliveries. Please check with your local post office for an estimate. Your tracking number will be emailed to you directly from the shipping partner when your order is dispatched. Please ensure you provide a valid email address and contact number.

All parcels are marked as 'Authority to Leave'. If you do not want this selection made, leave a comment in the comments section at checkout advising so. Please keep in mind that if no one is home to sign for the parcel, it may be delivered to your nearest parcel collection point or returned to Seven Seeds. 

International (Melbourne --> most countries)

All shipping is with Australia Post Express Courier.
Please allow 2 - 5 days for delivery.
You will receive a tracking number from Australia Post when the order is dispatched. Please ensure you enter a valid email address.

Please note there can be service disruptions; which Seven Seeds cannot bear responsibility for. It is your responsibility to provide a secure and attended delivery address.

We do not ship on public holidays or weekends. 

How long does your coffee last from the time I purchase it?

Optimal drinking time is within 21 days of the roast date and you'll get more out of your coffee if you store it in a cool, dry place (not your fridge- its an urban myth). 
We currently roast Monday – Friday and ship daily, so you have plenty of time to brew.

What is your return policy?

For coffee purchases 
Please note, we place a large emphasis on quality control. Our roasters cup and score our production roasts daily, which means only coffee that meets our strict quality standards will make it out the door. With this in mind, we cannot guarantee refunds on coffee purchases.

If you have purchased coffee beans from Seven Seeds and are not satisfied or if you have purchased a coffee subscription and wish to cancel the remainder due to dissatisfaction, please email enquiries@sevenseeds.com.au.

For merchandise and brew gear purchases 
If merchandise, apparel, and/or brew equipment is broken or defective upon arrival, you may return or exchange the product within 7 days from purchase.

If you want to make a return on merchandise, apparel, and/or brew equipment that is not broken or defective, the product must be unused, in its' original packaging and within 7 days from purchase. If we receive the product and it appears to be used you will not be refunded.

Seven Seeds does not cover the return shipping cost for the product. For international packages, we are willing to replace merchandise damaged in transit. However, we would need the damaged goods returned and unfortunately we cannot cover the shipping costs. Please contact enquiries@sevenseeds.com.au and someone from our team will get back to you with further information.

Oops, I made a mistake with my order. Can my order be changed or cancelled?

In some circumstances - yes. However, please note that we roast to order and changes made 18 -24hrs after you have placed the order may be tricky to cancel.

If you need to change or cancel an order please email us shop@sevenseeds.com.au as soon as possible.

Is your coffee Fair Trade?

Our coffee does not carry the fair trade certification, however, we source on a Direct Trade basis. We generally pay around double the Fair Trade price and the coffee we purchase is sourced directly from farmers or co-operatives by our very own roasters who regularly travel to origin.

For more info on this, please get in touch or follow our social media feeds. We aim for complete transparency in our sourcing and would be happy to talk with you.

Is your coffee organic?

Our main focus is taste, quality & clarity – which is ultimately the result of careful and sustainable farming practices. Although some of our coffees may be organic, we do not advertise our coffee as being so.

I want to serve Seven Seeds at my Café / Business, how do I make this happen?

Please get in touch by entering your details in our wholesale contact form and someone from our team will get back to you

I’d love to work at Seven Seeds or one of your cafes, how do I apply?

We generally post job vacancies on our instagram accounts @7seedscoffee , @brotherbababudan, @7seedscarlton, @travellercoffee but feel free to drop your resume off to any of our cafes and we will be in touch should a position open up. You can also send an email to jobs@sevenseeds.com.au 

When are your public cuppings, and what are they?

We offer weekly public cuppings every Wednesday 8:30am at Seven Seeds – 114 Berkeley Street, Carlton.

We take a $4 fee where 100%is donated to a charity- see public cupping page to see who we're supporting currently.

These are run on a walk-in basis (no reservations) and are limited to 10 people per session.
We recommend arriving 10 – 15mins beforehand to secure a spot.

Coffee cupping is a practise used by coffee buyers and roasters to taste and score coffees side by side. It's also a great way to develop your palate and breakdown aspects of the coffee's taste. Typically, seasoned cuppers will be assessing body, sweetness, acidity and overall flavour.

What will you be doing?
Each session is hosted by a Seven Seeds coffee roaster who will run through the cupping process and together the group will learn about and appreciate the chosen coffees of the day (generally 5-8 coffees).

Do you also serve food in your cafes?

Seven Seeds Carlton runs a full menu served from 7am – 3:30pm Monday to Friday, 7am – 4pm Saturdays and 8am to 3:30pm Sundays. These are the kitchen hours only, the café is open to 5pm daily for all your coffee, drinks, take away food and sweet treat needs. You can view our current menu here.

Baba Budan works with a select group of bakers and offer a range of sweet and savoury treats along with Seven Seeds Granola daily 

Traveller can offer all the Brother Baba Budan does with the added option of delicious filled, fresh Bagels supplied daily by our mates at 5 & Dime.

Do you take bookings at your cafes?

We run on a walk-in basis and do not take any bookings or reservations. 

What forms of payment do you accept?

VISA, MasterCard, American Express and Paypal