We roast three days a week; Monday, Wednesday and Friday. The cut off time for orders to be included in a daily roast is 7:30AM (AEDT) that morning.
Orders are dispatched the business day after they are roasted. For example, if your coffee is roasted on Monday, our freight carriers will pick it up from us on Tuesday.
Friday's roast is held here at HQ for dispatch on Monday, safe from spending the weekend in vans or depots.
We do not roast or ship on public holidays or weekends.
See our Shipping Information page for more information about freight carriers and delivery times.
How long does your coffee last from the time I purchase it?
Fresh is sometimes, counter intuitively, too fresh.
We’ve found the best window to brew espresso roasted coffee is actually 10-20 days after roast or 5-25 days for filter brews. And, importantly coffee continues to be optimal for at least 30 days after roast, up to as long as 6 weeks from the roast date.
What is your return policy?
For coffee purchases
Please note, we place a large emphasis on quality control. Our roasters cup and score our production roasts daily, which means only coffee that meets our strict quality standards will make it out the door. With this in mind, we cannot guarantee refunds on coffee purchases.
If you have purchased coffee beans from Seven Seeds and are not satisfied, please email email@example.com to discuss.
For merchandise and brew gear purchases
If merchandise, apparel, and/or brew equipment is broken or defective upon arrival, you may return or exchange the product within 7 days from purchase.
If you want to make a return on merchandise, apparel, and/or brew equipment that is not broken or defective, the product must be unused, in its original packaging and within 7 days from purchase. If we receive the product and it appears to be used you will not be refunded.
Seven Seeds does not cover the return shipping cost for the product. For international packages, we are willing to replace merchandise damaged in transit. However, we would need the damaged goods returned and unfortunately we cannot cover the shipping costs. Please contact firstname.lastname@example.org and someone from our team will get back to you with further information.
We aim to dispatch coffee orders the day after they are roasted, or within 2 working days for merchandise and other non-coffee products. Once your order has been collected by the chosen freight carrier, delivery times are outside of our control. We are unable to refund or replace items that are delayed during transit. If the order is declared lost or missing, we will refund or replace it.
Oops, I made a mistake with my order. Can my order be changed or cancelled?
In some circumstances - yes. However as we roast to order, changes made after we receive your order may be tricky to cancel. This applies to all changes, including choice of products, shipping address and freight carrier.
If you need to change or cancel an order please email us email@example.com as soon as possible.
Is your coffee Fair Trade?
Our coffee does not carry the fair trade certification, it's a step above, as we purchase coffee for the quality, not what the market rate is. We generally pay around double-triple the Fair Trade price and the coffee we purchase is sourced directly from farmers or cooperatives by our very own roasters who regularly travel to origin.
For more info on this, please get in touch or follow our social media feeds. We aim for complete transparency in our sourcing and would be happy to talk with you.
Is your coffee organic?
Our main focus is taste, quality & clarity – which is ultimately the result of careful and sustainable farming practises. Although some of our coffees may be organic, we do not advertise our coffee as being so.
I want to serve Seven Seeds at my Café / Business, how do I make this happen?
Please get in touch by entering your details in our wholesale contact form and someone from our team will get back to you
I’d love to work at Seven Seeds or one of your cafes, how do I apply?
We generally post job vacancies on our Instagram accounts @7seedscoffee , @brotherbababudan, @travellercoffee but feel free to drop your resume off to any of our cafes and we will be in touch should a position open up. You can also send an email to firstname.lastname@example.org
Do you also serve food in your cafes?
Seven Seeds Carlton runs a full menu served from 7:00 am – 3:00pm Monday to Friday and 8:00 am – 3:00 pm Saturdays & Sundays. These are the kitchen hours only, the café is open to 4:00 pm daily for all your coffee, drinks, take away food and sweet treat needs.
Brother Baba Budan & Traveller work with a select group of bakers and offer a range of sweet and savoury treats.
Do you take bookings at your cafes?
We run on a walk-in basis and do not take any bookings or reservations. For larger groups, we recommend sending someone in 10-15mins beforehand so that our team can arrange seating or add you to the wait list.